FORMS & OTHER INFORMATION
Communication / Telephone policy
Staff will take your details and will only interrupt a consultation if the problem is urgent. Staff will not take requests for scripts, medical certificates or referrals via the phone, appointments to see the GP are required.
If you have been referred for a test, please ensure you contact us for the result within two to three days. Results will not be provided over the phone.
All patients have given signed consent on the ‘New Patient form’ for staff to message them in regard to reminders or recalls. Our practice is committed to preventative healthcare. You have the option to opt out of receiving these reminders if you do not wish to receive these via messages.
Our practice regularly engages with local health services, such as specialists, allied health and hospitals. If required, your GP will provide sufficient information (a referral letter) to plan and facilitate optimal patient care.
Patients who require communication services
Patients who require communication assistance are asked to let the reception staff know when making the appointment.
Electronic Communications Policy
Patients are able to contact us via direct email at firstname.lastname@example.org or by the ‘Contact Us’ page on our website (www.doctorsatwellingtonpoint.com). However, please be aware that appointments cannot be made via either method. If you require an appointment, please book online through our website, or phone the Clinic. Electronic communication is for general enquirers, complaints, feedback or for correspondence to be forwarded to your regular practitioner.
Management of patient health information
Please speak to a member of the clinical team, administrative staff, or practice manager, if you have suggestions, or are unhappy with the service you have received. Alternatively, you can contact the Office of the Health Ombudsman on 133 646.